At Suitelife Furniture we believe in the quality of our products. That’s why every item we sell is covered by a 5 Year Guarantee (unless otherwise specified).
When you purchase you are automatically registered so long as you have shared with us your contact details at the time of purchase.
If you need to register for the guarantee please supply your docket, sales or invoice number here
To Assure your Guarantee
All our furniture carries a 5 year guarantee against defective materials and workmanship.
To ensure that your furniture remains in top condition, please refer to our Furniture Care page for more advice.
As you will understand there are some things we cannot cover including:
- Damage through normal wear and tear.
- Damage from spilt liquids.
- Exposure to weather, or storage in damp conditions.
- Exposure to excess heat or sunlight
- Commercial use – our furniture is guaranteed for domestic use only.
- Damage due to misuse and abuse.
- Damage caused by incorrect loading, tipping of cabinet or opening of multiple drawers.
10 Year Mattress Warranty
Suitelife Furniture is dedicated to supplying quality products and is committed to its obligations under the Consumer Guarantees Act.
Suitelife Furniture offers this warranty for the benefit of the original purchaser (‘the purchaser’) of this product and is non-transferable. You will need to provide a copy of the original store receipt (or other suitable proof), along with place of purchase and purchase price.
We recommend you allow up to 10 days for your body to adjust to the feel and support of your new sleep-set.
Removing the care label tag will void your warranty
This warranty is valid for a 10 year period and begins on the day of purchase. If your sleep set is repaired or replaced, there will be no extensions to the original warranty period.
This Warranty Covers
Coils or wires that are loose or broken
Coils or wires that protrude or tear through the fabric
Seam stitching (except handles)
Splitting of the wood frame · Compression of modules
Loose or broken foundation wire · Leg and castor failure
Unstapling of modules
This Warranty does not cover
Mattress fabric (including stains, soiling, burns or pilling)
Normal body indentations
Handles (where fitted) – these should be used to position the mattress and are not designed to carry the full weight of the mattress
Border wires (which run along the perimeter of the mattress and foundation) which are bent due to moving or bending the sleep-set
Beds sold ‘as is’
Mattress damage due to an unsuitable foundation
Replacement of non-defective componentry
New bed smell/odour
Damage due to abuse
Availability of Identical Materials
If identical materials are not available at the time of repair, Suitelife Furniture reserves the manufacturer’s right to substitute materials of equal quality. Identical fabrics cannot be guaranteed, however the closest available match will be made.
Furniture Tree reserves the right to refuse a warranty when the product is found on inspection to be in an unsanitary condition or when the product failure is due to causes other than defective workmanship or material.
14 day Trial Period
Conditions for trial period
– Buy an Ikara mattress protector to fit the mattress
– Pay for the freight swap out (Delivery plus a return)
– Returned in as new condition in original packaging
– Limited to one exchange only
Making a Claim
Please click here to go to our contact us page to find your nearest store.